Mad Muscles

MONEY-BACK GUARANTEE POLICY

I. MONEY-BACK GUARANTEE RULES

In addition to refund rights available under applicable laws, you are eligible to receive a refund if you did not get visible results with our personalized workout program and meal plan and all of the following conditions are met:

  • you contact us within 30 days after your initial purchase of our personalized workout program and meal plan; and

  • you have followed our personalized workout program and meal plan at least during 14 consecutive days within the first 30 days after the purchase; and

  • you are able to demonstrate that you have followed the personalized workout program and meal plan pursuant to the requirements stated below in Section “How to demonstrate that you have followed the program”.

We will review your application and notify you (by email) whether your application is approved. If the application is approved, your refund will be processed, and a credit will be automatically applied to your credit card or original method of payment.

Please note: If you contacted our support team to cancel your subscription and haven’t provided information on your account, and you were charged during the investigation period, we won’t be able to make a refund.

HOW TO DEMONSTRATE THAT YOU HAVE FOLLOWED THE PROGRAM

You can demonstrate that you have followed the personalized workout program and meal plan by fulfilling the following conditions:

  1. you provide photos or/and videos of all meals, which you have prepared according to our meal plan; and

  2. the meals were made according to the recipes provided by us in your meal plan; and

  3. the minimum number of meals from the meal plan depicted in your photos/videos should be equal to at least 15 meals

You can demonstrate that you have followed the personalized workout program and meal plan by fulfilling the following conditions:

  1. you provide photos or/and videos of all meals, which you have prepared according to our meal plan; and

  2. the meals were made according to the recipes provided by us in your meal plan; and

  3. the minimum number of meals from the meal plan depicted in your photos/videos should be equal to at least 15 meals;

OR

  1. you provide photos or/and videos of all workouts, which you have done according to our workout program; and

  2. the minimum number of workouts from the workout program depicted in your photos/videos should be equal to at least 30 workouts.

IMPORTANT STATEMENT

Please note that only fulfillment of the above requirements allows you to receive a refund under the Money-back Guarantee. For the sake of clarity, this Money-back Guarantee does not apply to any other instances, including, but not limited to, the following cases:

  • you think that you do not (1) have enough time to follow the workout program or to prepare meals, or (2) possess sufficient skills, experience, body strength or perseverance;

  • you do not have some of the utensils or/and equipment required for the preparation of meals or doing workouts;

  • you think that the workouts are too hard or you do not have motivation to do it;

  • you have previously received a refund under this policy.

II. GENERAL REFUND RULES

Generally, if you do not meet the conditions of our Money-back Guarantee set out above, the fees you have paid are non-refundable and/or non-exchangeable, unless otherwise is stated herein or is required by applicable law.

Note for residents of certain US states. If you reside in California or Connecticut and cancel the purchase at any time prior to midnight of the third business day after the date of such purchase, we will return the payment you have made.

Note for the EU residents: If you are an EU resident, you have the right to withdraw from agreement for purchase of digital content without charge and without giving any reason within fourteen (14) days from the date of such agreement conclusion. The withdrawal right does not apply if the performance of the agreement has begun with your prior express consent and your acknowledgment that you thereby lose your right of withdrawal. YOU HEREBY EXPRESSLY CONSENT TO THE IMMEDIATE PERFORMANCE OF THE AGREEMENT AND ACKNOWLEDGE THAT YOU WILL LOSE YOUR RIGHT OF WITHDRAWAL FROM THE AGREEMENT ONCE OUR SERVERS VALIDATE YOUR PURCHASE AND THE APPLICABLE PURCHASE IS SUCCESSFULLY DELIVERED TO YOU. Therefore, you will not be eligible to a refund, unless the digital content is defective.

Last updated: 06 April 2021